Origin
Our carpets are guaranteed genuine hand-knotted or hand-made and are produced in different countries of origin, mainly Iran, Pakistan, Afghanistan, India, China, Turkey etc. Genuine oriental carpets are individual pieces and therefore subject to availability. It is not possible to back order the same pieces. We continually update our online store, and regularly have offers and promotions which are not available in our other stock lists.

'By Order'- Items
Please always check the availability of the products when you are searching for an item. Items with the note 'By Order' are either not or only limited in stock, but can however be backordered within a delivery time of 6-8 weeks.

Display Colours
We display as accurately as possible the true colours of the goods that appear on our website. However, we cannot guarantee that this will represent the true colour of the product on delivery as the colours that you see depend on your monitor's display and your personal representation of colours.
Please note: We do not accept any responsibility to refund returned rugs if there has been a misrepresentation of colour.

Sizes and Measurements
All sizes and measurements given are as accurately as possible.

There are several ways to find a product on CarpetOnline24.com.

1. Browse and select the appropriate category links on the left navigation bar.
2. Enter one or more keywords in the search field using any combination of product name or brand name. Entering more than one keyword will restrict the search results to products that match all the keywords you enter.
3. Use 'Advanced Search' to search selectively for products by category and price range.

Shopping at CarpetOnline24.com could not be easier.
Purchase your carpet in just 5 clicks!

1. Select your product - Just browse through the categories and click on any items that you wish to buy and put them into Your Shopping Cart by clicking the shopping cart icon.
2. Click on 'Buy it now' to add to your shopping cart
3. Register
4. Choose your method of payment
5. Check out to complete your shopping

You may also order by telephone by using our Call back Service (Free Info Line). When contacting Customer Service, please ensure that you have your product number(s) available for quick and accurate processing.

Our online designer team is at your service!
You can send us a description or a photo of your room, and let our experienced designer team be at your service in examining your furniture style and suggesting the right carpets for your exact needs. A free info line is also available for a consultation at your disposal.

Your Shopping Cart
In 'Your Shopping Cart' you will see a detailed list of all the items you have chosen to purchase. Please follow the instructions below:

1. You will be asked for a few details regarding the delivery address and mode of payment. (With Bank transfer you will be asked to attach your order number to your payment; otherwise payments cannot be identified.)
2. After you have entered the requested information please click the 'Continue' button which will enable us to complete your order.
3. We shall always confirm the total billing amount before we process your order. You will see in your shopping cart your order number, a summary of the total number of items, the sub-total amount, your bonus points discount, eventual shipping charges (Delivery rates and times) and the grand total amount.
4. In case you wish to modify your data, change or cancel your order please choose the 'Modify' or 'Cancel order' button below.
5. Please make sure you have read and accepted the Terms & Conditions before placing your order. If so, then click the 'Check out' button to place your order.
6. For every order, you will receive by e-mail a confirmation within a few minutes including your order number and detailed product and delivery information.
7. Please note: Your order will be dispatched only if the whole billing amount is fully paid. We reserve your item(s) from the date your order until the date of your payment receipt, but maximum for 5 working days, otherwise your order will be cancelled. In case your order expires you can make a new order. If there is any problem with your current order, we will contact you immediately.
8. We reserve the right to reject any orders at any time.

PayPal
Pay safe and easily with PayPal. When you choose to pay with PayPal, you will be automatically redirected to PayPal website.

Credit card
All Credit Card payments at CarpetOnline24.com are handled by OTP Bank Nyrt. Hungary. When you choose to pay with any of the below mentioned credit cards, you will be automatically redirected to the OTP payment terminal. OTP online payment system uses the Secure Sockets Layer (SSL) protocol, which electronically encrypts any information regarding your transactions and your personal information.

We accept most major credit cards, such as:

• Visa®
• MasterCard®
• Maestro®
• Electron®
• American Express®

Please note: All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the card issuer does not authorise payment, we will not process the order (Security and Technical Information).

Bank transfer
CarpetOnline24.com offers the opportunity to pay by bank transfer. While processing your order our banking details will be send to you. You will also receive a reference number.

Your payment will be processed when your bank transfer is received. Once your payment is received we will dispatch your goods and send your shipping confirmation within 24 hours. The processing of off-line payments may take several days.
Please note: Bank transfers from abroad will only be accepted if the additional transfer costs are paid by the customer.

Cash On Delivery (C.O.D)
This method of payment is free of charge and allows you to pay cash at the time of delivery. If deliveries are handled by UPS the order value can not be more than USD 5,000 per day, equivalent in the local currency. If the shipping company cannot collect the payment after three attempts, the package will be returned.
Please note: The buyer assumes all expenses and risk related to returns, as well as non-payment, damage and fraud.

Changing Your Order BEFORE Checkout
You may change your order at anytime while you are shopping.

• Click 'Shopping Cart' located in the top right of the screen. This will display the contents of your Shopping Cart.
• You may remove item(s) by clicking on 'Remove' icon located to the right of each item in your shopping cart.
• You may add any item(s) in your Shopping Cart by using the 'Add to Shopping cart' icon.

Changing Your Order DURING Checkout

• Click the 'Your Shopping Cart' button located in the top right corner of the screen. This will display your Shopping Cart.
• You may remove item(s) by clicking on 'Remove' icon located to the right of each item in your shopping bag.
• In case you wish to modify your data, change or cancel your order please choose the 'Modify' or 'Cancel order' button below in the 'My Shopping Cart' page.
• Then proceed through checkout as normal. Please note that all information you had previously provided does not need to be re-entered.

Changing Your Order AFTER Checkout
Orders can be cancelled within one hour of being placed. Click here to go to 'Order status'. If you are unable to cancel your order, please refer to our Returns Policy.

As a registered and frequent customer you can benefit from the discount advantages of CarpetOnline24.com. Each time you make a purchase at our online store, you can earn bonus points on your order. With enough bonus points you will get an extra discount percentage on all items, even on those that are already discounted. Furthermore, when you recommend us to someone else, who will register and purchase at CarpetOnline24.com, we will bonus your account with 300 extra bonus points as a token of our gratitude.
Please follow the table below. You can choose whether to use your bonus points with each purchase or to accumulate points with each purchase to redeem them later for a higher percentage discount.

Bonus Points	Extra discount	Minimum Purchase
		EUR	USD
100	-1%	500,-	714,-
200	-2%	1.000,-	1.429,-
300	-3%	1.500,-	2.143,-
400	-4%	2.000,-	2.857,-
500	-5%	2.500,-	3.571,-
600	-6%	3.000,-	4.286,-
700	-7%	3.500,-	5.000,-
800	-8%	4.000,-	5.714,-
900	-9%	4.500,-	6.429,-
1000	-10%	5.000,-	7.143,-
Above 5.000,- for every 1.000,- Euro more purchase we add 1%

For example: If you have registered as a frequent customer and you wish to buy a carpet for 1.600,- EUR, we will automatically discount -3%. The total amount to be paid will then be: 1.552,- EUR

Please note: Bonus points are not transferable to a third party.

To become a CarpetOnline24.com's frequent customer go to the left navigation menu, click on 'Sign up' and fill in the registration form. After you have registered we will send you an e-mail with the activation link. Please check your e-mail to activate your account.
Click here to sign up for a frequent customer.

Online Prices
All prices on this website are based in Euros and include the local VAT. Consequently the billing amount will be in Euros.

Currencies
If your credit card company invoices in a different currency, they will calculate the price based on their official daily exchange rate.

Please note: CarpetOnline24.com reserves the right to change or rescind this policy at our sole discretion without notice. CarpetOnline24.com also reserves the right to refuse any orders where product information has been mispublished including prices and promotions.

Free of VAT are companies that are registered in any EU country other than Hungary and who can provide proof of a valid EU VAT number. The invoice will be issued gross, excluding the local VAT.

Please note: Shipping address for companies who are free of VAT will be the same address where the company is registered.

We guarantee only against manufacture defects.
We take no responsibility for damage caused by using our products.
Responsibility will not be accepted occasioned by errors or by delay in delivery.
Whilst every effort is made during photographic processes to accurately reproduce colours we do not accept any responsibility to refund returned rugs if there has been a misrepresentation of colour.

Our deliveries are usually handled by either UPS Parcel or GLS Logistics. Your order will be delivered to the address you indicated when you placed your order. It is a door-to-door delivery normally within 2-7 business days after you have received your shipping confirmation. You will be notified of the exact delivery date by e-mail and if there is an excessive delay with the dispatch of your goods. Once your payment is received we will dispatch your goods and send your shipping confirmation within 24 hours. The processing of off-line payments may take several days.

All online orders require an adult signature confirmation on all parcels. If no one is available to sign for the package when it arrives, it will be forwarded to the closest depot. We cannot arrange for goods to be left with a neighbour or similar requests. A notice will be left so you can make pick-up or delivery arrangements that are convenient for you. If the package could not be handed over after three notifications or attempts, it will be returned to CarpetOnline24.com.

Please note: The buyer assumes all expenses and risk related to returns, as well as non-payment, damage and fraud.

Delivery Areas
CarpetOnline24.com accepts orders from around the world; however our Delivery rates and times apply to shipments within Western and Eastern Europe. Rate and time of shipment to other continents will be calculated separately and according to destination country and the weight, including the packaging.
The Distribution Centre for all online products is located in Hungary, Budapest, therefore delivery rates and times vary.

Delivery time
Delivery time is determined by parcel companies and depends on the shipping address, but is usually between 2-7 business days. 'Business days' are from Monday to Friday. They exclude Saturday, Sunday and all statutory holidays. The delivery time starts when the customer receives their 'Shipping Confirmation' e-mail.

Handling fee
Some oversize and heavy items may be subject to a handling fee. Please note that if a handling fee is to be charged, it will be clearly indicated in your shopping cart page. Our Customer Service can assist you in determining whether your selected product(s) is oversized.

On the right top corner of the website please click the 'Order status' link. Enter your e-mail Address and the Order Confirmation Number (this number is included in your order confirmation page and in your confirmation e-mail). The status of your order will be displayed.

All online orders require an adult signature confirmation on all parcels. If no one is available to sign for the package when it arrives, it will be forwarded to the closest depot. A notice will be left so you can make pick-up or delivery arrangements that are convenient for you.

Currently, all items must be shipped to one address. If you wish to ship to multiple addresses, you must place separate orders.
However, you can choose a different billing address than the shipping address. But please note that the shipping address for companies who are free of VAT will be the same address where the company is registered.

For missing parts inquiries, use our Call Back Service (Free Info Line), or call our Customer Service number: +36 - 1 - 235 0 230, or send us an e-mail.
Our customer service is available everyday between 10.00 to 18.00 CET

30 day exchange guarantee - 7 day money back guarantee

If you are not satisfied with your order, you can return and get it replaced within 30 days. All returns are on your own costs. Money refund guarantee applies only for returns within 7 working days! For your protection, you may wish to send your returned item(s) by Regular Parcel Service (insured) and with signature confirmation. Please ensure you keep the receipt for postage and insurance.

Please note:

• Notification of return must be done within 24 hours of receiving them, either in written form or by telephone.
• Returns after 30 days can only be in exceptional circumstances, and repayment cannot be guaranteed.
• The buyer assumes all expenses and risk related to returns, as well as non-payment, damage and fraud.
• All products must be returned in their original condition.
• Before returning a product, please make sure that you have enclosed the original invoice and filled out the return docket.
• CarpetOnline24.com is not responsible for any damage that may occur during the shipment of the product(s) you are returning.
• Please note that the following items cannot be returned:
  • Items purchased 'by Order'
  • Items that are used, dirty, damaged or cut
  • Items without the proper return dispatch

You may return your online order via UPS or GLS, in person or by mail. If you choose to return your purchase by mail, please click here. The return mail address also appears on the back of the packing slip received with your online order.

With CarpetOnline24.com you have 30 days to return a carpet that you are unsatisfied with. For any returns, please use the following address:

Heriz Galéria in Max City
2045 Törökbálint
Tópark u. 1/a
Hungary

Please make sure that you have thoroughly read our Return & Refund Policy!

If the product is returned within 7 working days you will receive an e-mail informing you that a refund request is in process. We will refund you according to the method of payment you chose when you placed your order:

Credit card online
If your order was paid by credit card on our website, the refund amount will be credited to your account within 7 working days (if you have a bank card with immediate debit) or within 30 working days (if you have a bank card with deferred debit).

Bank transfer
If your order was paid by bank transfer, the refund amount will be credited to your account within 3 to 5 working days.

Cash On Delivery
If your order was paid in cash at the time of delivery (C.O.D.), please send us your bank details so that we can proceed with a refund by bank transfer, which will be credited to your account within 3 to 5 working days.

PayPal
If your order was paid by PayPal on our website, the refund amount will be credited to your PayPal account within 7 working days.

Please make sure that you have thoroughly read our Return & Refund Policy!

If the reason for the return is our fault or error, we shall reimburse and refund all original and return shipping charges.

At this time, we are not able to process an immediate exchange; however, you can return the original order and place a new order on CarpetOnline24.com.

To keep transactions and your personal information secure, CarpetOnline24.com uses the Secure Sockets Layer (SSL) protocol, which electronically encrypts any information you send to us. The encryption process protects information such as your credit card number, billing and shipping information, by scrambling the data before it is sent to us from your computer.

Fraud Prevention
All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. In order to protect you and us from fraudulent transactions, CarpetOnline24.com may provide your transaction-related information to a reputable third party organization to perform address verification. This address verification is intended to ensure that the 'bill to' address that you provide matches your credit card address. If the card issuer does not authorise payment, we will not process the order.

CarpetOnline24.com also reserves the right, at its discretion, not to ship items ordered or purchased on this website to certain addresses. In the event that CarpetOnline24.com chooses not to ship an item, you will be notified by e-mail and any amount charged to your credit card will be refunded.

What is personal information?
Personal information means any information about an identifiable individual. This includes information such as your name, address, telephone number, birth date, purchase information or e-mail address. As a customer, you provide CarpetOnline24.com with this information by signing up as 'Frequent Customer', or using our online shopping services.

Using and disclosing your personal information

• When your consent is obtained, CarpetOnline24.com only uses and discloses your personal information for its own purposes.
• CarpetOnline24.com does not forward your personal information to any other organizations for any purposes.
• You can withdraw your consent for the use of your personal information any time after your order is finalised.

If you have any questions regarding 'Privacy Policy' please contact our Customer Service or send us an e-mail.

How can I withdraw my consent?
Please log in with your username and password. From your profile go to your 'Privacy Settings' and modify your consent.

Browser Requirements
Our site is best viewed with Microsoft Internet Explorer 6.0+ or Mozilla Firefox.

Cookies
Cookies are used to enhance certain features, such as saving and keeping track of your shopping basket. A 'cookie' is a small piece of information that is temporarily stored with your web browser.

All online orders are subject to the legal terms and conditions outlined below. These terms and conditions may change from time to time without prior notice, at our discretion.

Please make sure you have read the Online Shopping Terms and Conditions and Privacy Policy related to the use of this Website.

CarpetOnline24.com (hereinafter referred to as 'Seller') is owned and operated by Maurél Kft. Company in Hungary. All orders and purchases made by the purchaser (hereinafter referred to as the 'Buyer') through the facilities of this website shall be subject to these terms and conditions.

The content of the Customer Service, together with the Online Shopping Terms and Conditions and Privacy Policy section of this website; constitute the entire agreement between CarpetOnline24.com and the buyer, pertaining to the subject matter hereof, and supersede any and all written and oral agreements previously existing between them with respect to such subject matter.

The buyer may only purchase or order items for non-commercial and lawful purposes and any other use is not permitted. The buyer agrees to pay for all charges noted herein as payable by him/her. The buyer has to be 18 or older to purchase from this website.

CarpetOnline24.com reserves the right to refuse any orders and not to ship ordered items, if information, such as credit card, delivery and personal data, have been deliberately mis-stated, if the card issuer does not authorise payment, and where product information has been mispublished. In case CarpetOnline24.com chooses not to ship an item, the buyer will be notified by e-mail.

CarpetOnline24.com may correct errors or inaccuracies and change or update information on this website at any time without notice, including in respect of prices and availability of items. All prices listed on this website are in Euros and all charges will be processed in Euros.

CarpetOnline24.com will use commercially reasonable efforts to deliver items as quickly as possible and within any time periods indicated; however, CarpetOnline24.com will not be responsible for any delays in delivery which are beyond its control. Where delivery is delayed, CarpetOnline24.com will notify the buyer as soon as possible.

Please note that this website should be accessed and used by you at your own risk. Although reasonable efforts are used to ensure that the website will be current and will contain no errors or inaccuracies, no representations, warranties, guarantees or conditions (whether express or implied) are given as to the operation of this website or that this website and the information, content or materials included in this website will be error-free or completely accurate or current at all times, or at any time.

You are permitted to copy electronically and print hard copies of pages from this website for your own non-commercial and lawful use, provided that such copies clearly display the copyright and any other proprietary notices of CarpetOnline24.com. No other copying of this website, in whole or in part is permitted without the express written authorization of CarpetOnline24.com.

CarpetOnline24.com and its directors, employees, agents, representatives, successors and assigns shall not be liable for any damages whatsoever arising out of, or related to access to or use of this website or any other website linked to this website, whether or not such damages might be foreseeable and even if CarpetOnline24.com is informed of their possibility, including without limitations liability for direct, indirect, special, punitive, incidental or consequential damages (including lost profits, lost savings, business interruption or loss of data).

Seller and Buyer promise and agree to fulfill their duties described in the Customer Service, Online Shopping Terms and Conditions and Privacy Policy related to the use of this Website. These terms and conditions, the use of this website and any order or purchase made through the facilities of this website shall be governed by the laws of Hungary applicable therein.